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Streaming Archive FAQ - Live Streaming Media FAQ - Connection/Troubleshooting Issues FAQ
FREQUENTLY ASKED QUESTIONS: Streaming Archive
Q: What is the Streaming Archive? How it was conceived and developed?
Q: What software is required to listen to the Streaming Archive?
Q: Why is the Streaming Archive only available in Real and Windows Media formats?
Q: When are archive shows made available?
Q: Why does the programming disappear from the archive after 14 days?
Q: Why can’t I search for a specific artist or track?
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Q: Why can't I see the song/artist information or the information never updates?
Q: Why can't I fast forward in the stream while listening?
Q: Why is there a clicking sound every ten seconds?
Q: Why is it that when I changed streams the player didn’t pop up?
Q: Why do I hear a “sorry, not available” message when I tried to play selected audio?
Q: Why is song and audio not always displayed in sync on the player?
Q: Why can’t I see all of the comments in the player?
Q: Why does the time in the player slider not match the show?
Q: Why does the audio display 3:12 when I entered 3:15 as my start time?
Q: Why does the audio start at an earlier show then the show selected or it doesn’t play at all?
Q: Why does the player launch but it doesn’t automatically start playing the stream?
Q: What is the Streaming Archive, how it was conceived and developed?
A: KEXP wanted to find a way to deliver all of KEXP’s broadcast service in a format that would allow listeners to hear any KEXP program when they wanted to hear it. Due to the legal considerations surrounding the Digital Millennium Copyright Act (1998) and other hot issues surrounding music on the Internet, KEXP consulted with lawyers to develop and produce the archive within legal boundaries. The University of Washington technical group developed all of the Archive’s back-end structure, and the web design company CursiveCode designed the user interface you see on our website.
Q: What software is required to listen to the Streaming Archive?
A: There are two stream formats available: Real and Windows Media. The required software is Real Player or Windows Media Player (version 10 or higher) and a web browser (Firefox, Internet Explorer, Safari, etc.). Because of the variable success of Macintosh/Flip4Mac users when attempting to listen to the Windows Media format we recommended Macintosh users listen to the Real format. It is highly recommended that users keep their software up-to-date and clear the browser’s cache regularly.
Q: Why is the Streaming Archive only available in Real and Windows Media formats?
A: The technology was readily available for developing the Streaming Archive in these formats.
There is interest in development a Streaming Archive in the mp3 format but the current technology doesn’t support this functionality.
Q: When are archive shows made available?
A: Programming on KEXP is recorded and posted online as soon as the encoding and other technical work is completed. New programming is online approximately every six hours, with some variance. If you are trying to listen to something after this time period and you suspect there may an error contact streaming support. In the mean time, check out another stream. You might like it!
Q: Why does the programming disappear from the archive after 14 days?
A: The Streaming Archive was developed in accordance to the Digital Millennium Copyright Act (1998) which has limitations on the length of time music archives may be stored online.
Q: Why can’t I search for a specific artist or a track?
A: This is a strict legal limitation that does not allow users to search for specific artists, titles or albums according to license agreements.
Q: Why can't I see the song/artist information or the information never updates?
A: The embedded player needed for this functionality may not be fully compatible in all browsers hence some song and artist information might not appear or update in certain browsers.
Q: Why can't I fast forward in the stream while listening?
A: This is a legal restriction surrounding the definition of interactivity and this limits our ability to allow users to move forward or backwards in the stream. There is current litigation between the RIAA and several large webcasters that may determine a more clear definition of interactivity. If/when the ruling is in webcasters' favor, we may be able to offer this feature.
Q: Why is there a clicking sound every ten seconds?
A: This is typically an issue for Windows users; to disable this setting go to Control panel |Sounds and Multimedia then set the sound for Windows Explorer/start navigation to none.
Q: Why is it that when I changed streams the player didn’t pop up?
A: The player will pop up once when it is initially opened but will remain accessible in your system tray at the bottom of your computer when you select a different stream.
Q: Why do I hear a “sorry, not available” message when I tried to play selected audio?
A: The Streaming Archive automatically records and encodes KEXP’s broadcast programming and places it in the database online. For some reason the time period you requested did not get recorded. You might try another format or a different time or contact streaming support regarding the missing content. Nevertheless, if you see the song info in the player but are still receiving the audio error message contact streaming support.
Q: Why is song and audio not always displayed in sync on the player?
A: The song information is pulled from the real-time play list and there could be several reasons why the song you are hearing may be different from what is displaying. All songs played are time-stamped by the DJ while they are live on the air. These time stamps are quite accurate for CDs, but vinyl times are manually entered to the nearest minute, and occasionally when DJs mix live there may be two songs playing simultaneously. In addition, there is also a slight delay on your player’s refresh.
Q: Why can’t I see all of the comments in the player?
A: In order to keep our player small and less intrusive on your computer screen, the amount of space for comments from the DJs is limited. In order to see all of the comments made from the DJs visit the archived playlist for that show.
Q: Why does time in the player slider not match the show?
A: If you chose a start time other than the default, the slider time is relative to that. The individual show may span multiple audio files and you may not be in the first file.
Q: Why does the audio display 3:12 when I entered 3:15 as my start time?
A: The audio launches at the time you specify but the time information displayed in the player reflects the start time of the song.
Q: Why does the audio start during a previous show then the show I selected?
A: Usually clearing your history and cache in your browser will remedy this issue. Unfortunately, Macintosh/Flip4Mac users will experience this issue more frequently and is a known issue; similar issues are noted on the Flip4Mac forums. Because of the variable success of Macintosh/Flip4Mac users when attempting to listen to the Windows Media format we recommended Macintosh users listen to the Real format.
Q: Why does the player launch but it doesn’t automatically start playing the stream?
A: This issue crops up in specific browser versions; simply hit the play button on the player and enjoy!
Suggestions? Feedback? Email Us!.
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